Refund & Cancellation Policy
This policy outlines the terms under which refunds and cancellations are processed for services purchased through Arch Safeguard.
1. Overview
Arch Safeguard provides cybersecurity services and licensed software products through authorized partnerships. By purchasing our services, you agree to the terms outlined in this Refund & Cancellation Policy.
2. Subscription Cancellation
You may cancel your subscription at any time by contacting our billing team or through your account dashboard (where available). Cancellations will take effect at the end of the current billing cycle.
No further charges will be applied after cancellation. Access to services will remain active until the subscription period expires.
3. Refund Policy
Refund eligibility depends on the type of product or service purchased:
- Software Licenses: Once a license key has been issued or activated, refunds are generally not available unless required by applicable law.
- Subscription Services: Refund requests must be submitted within 7 days of initial purchase and are subject to review.
- Custom / Enterprise Solutions: Payments for customized services are non-refundable unless otherwise stated in a written agreement.
4. Refund Processing
Approved refunds will be processed within 7–10 business days using the original payment method. Processing times may vary depending on your bank or payment provider.
5. Exceptions & Abuse
Arch Safeguard reserves the right to deny refund requests in cases of policy abuse, violation of terms of service, or fraudulent activity.
6. Contact Us
For refund or cancellation requests, please contact our billing team at:
📧 billing@archsafeguard.pro
Brand Disclaimer: Arch Safeguard operates as an independent reseller of Norton antivirus and cybersecurity products. We are not the official Norton website and are not directly affiliated with NortonLifeLock Inc. All product names, logos, and trademarks are the property of their respective owners and are used for identification purposes only.